Virtual Visits

St. Mary’s Health System offers virtual visits for patients experiencing certain conditions. Virtual visits are done at the discretion of the physician and are based on the reason for a requested visit. This can be ideal for times you’re unable or unwilling to come into your provider’s office. Visits take place on a secure line and feature the same compassionate care you’ve come to expect from St. Mary’s Health System.

Call us and we will walk you through setting up a visit.

Frequently Asked Questions

Adults and children older than 5 are eligible for virtual visits. However, if a child is being treated, a parent or legal guardian must be present during the visit.

Our providers are licensed to practice medicine in Maine. Therefore, you must be physically located Maine during your virtual video visit.

  • Flu or Cold Symptoms
  • Minor Skin Infections
  • Tick/Insect Bites or Stings
  • Minor Allergic Reactions
  • Minor Burns
  • Skin Rashes/Poison Ivy
  • Sty of the Eyelid
  • Finger/Toe Infections
  • Lip/Mouth Sores
  • Wound Checks
  • Chest Pain
  • Bleeding/Lacerations
  • Abdominal/Pelvic Pain
  • Breathing Difficulty/Shortness of Breath
  • Stroke Symptoms/Weakness, Paralysis, Confusion
  • Std/Pregnancy Concerns
  • Workers’ Comp Conditions
  • Mental Health Crisis

Simply call your primary provider’s office or our Urgent Care. Our team will schedule you for your virtual visit and get you prepared for your appointment. Please don’t try to access a virtual appointment using the links below without a scheduled appointment.

Video Visit Patient Guide

Joining a Video Visit

Call your primary care provider or our urgent care to schedule a virtual visit.

Staff call:
If you are a MyChart user, you will be able to access the visit by logging into MyChart.

If you are not a MyChart user, a member of the office staff will provide you will the provider’s room name 15 minutes prior to your visit.

You may be prompted for camera and microphone access. You must enable access for the call to continue.

Check in:
Complete the eCheck-in and join the virtual waiting room.

During the Video Visit

The provider starts the call when they are ready. There are several controls along the bottom of the web browser window for you to turn on and off video and audio, adjust settings and hang up.

Call Tips

  • Ensure you have a strong Internet connection
  • Restart your device before your visit
  • Limit noise and distractions by choosing a private room for your visit

In-Person Visits

Please dial 9-1-1 for any medical problem that appears to be life-threatening.

(207) 777-8100
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