At St. Mary’s Health System, we never stop working to improve the experience we provide our patients and members of our community. We invite and welcome your feedback, whether it be positive or constructive. We will make every effort to address and resolve your concern in a timely manner. If you feel your concerns have not been resolved by staff or leadership, please contact our Patient Relations Coordinator at (207) 777-8100.
We believe staying well-nourished is essential to healing. Our café provides three meals a day delivered directly to our patients’ rooms. It also offers plenty of take and eat options to both employees and visitors.
Do you have any dietary preferences? We’re happy to accommodate you. Just notify your Nutritional Host when they take your meal order.
Meals are served at the following times:
Breakfast: 7:30 a.m. – 8:30 a.m.
Lunch: 11:30 a.m. – 12:30 p.m.
Dinner: 4:30 p.m. – 5:30 p.m.
Snacks: Available 24 hours a day from our cafeteria
The telephone in your room is provided for your convenience and without charge for local calls. Please ask your nurse or one of our care technicians for the direct phone number for your telephone.
For local calls:
Dial “9” and then the 7-digit number. (not including the area code)
For long distance calls:
Dial “9” and then “0” for the operator to assist you. These calls may be billed to your home phone or telephone calling card or may be placed collect.
Patients and guests are welcome to use their cell phones to stay connected during their time at St. Mary’s. However, it is important to know that there are areas within our hospital where we ask that you limit the use of your cell phone as it could result in equipment issues and complications for patients. These areas are clearly marked.
We want our patients to feel connected while receiving care at St. Mary’s Health System. That’s why free wireless internet access is available to patients and visitors in most areas of the hospital. Our patient and visitor Wi-Fi user name is “Guest” and the password is the current month. For example, “january” -all lowercase.
Relax and recharge with complimentary cable television in your room using the control panel located on your hospital bed. A complete channel guide is located by the bedside.
Many times, those who can’t visit patients in person will send cards, gifts and more. We appreciate this emotional support as it is important to our patients. We make every effort to help you stay informed and connected throughout your stay and as you transition back to home or the community. We strive to deliver flowers, plants and gifts directly to your room as soon as they arrive. Standard mail is delivered once a day.
ICU Flower Policy: To protect the health of our patients, flowers are not permitted in the Intensive Care Unit (ICU). If someone delivers flowers to a patient in the ICU, we will work with you and/or your family members to determine where they can be placed.
Looking to send some mail? Hand it to your nurse — they’ll be happy to help. And don’t forget, stamps are available for purchase in the hospital gift shop.
The safety of your valuables is important to us. We recommend keeping sensitive or valuable items like jewelry, credit cards, money or sentimental items at home.
If you choose to bring valuables with you, we’re happy to store them in our safe, which we make available exclusively for patients admitted to the hospital. St. Mary’s Health System is not responsible for the loss of or damage to any jewelry, glasses, dentures, hearing aids and any other item that would be considered a loss if misplaced. As you are admitted to the hospital and prepare to handoff your items, you will need to complete a short form acknowledging that St. Mary’s Health System is not responsible for lost or stolen items. We also ask that you remove any items you have placed in our safe within 60 days of being released.
The safety of our patients and employees is always top of mind. Members of our health system security staff are on duty 24 hours a day.
If you, your family, or loved one has a concern about your condition, please speak up and tell your nurse, doctor or other caregiver. If you feel your concern has not been resolved or that additional help is needed at the bedside, you may activate CONDITION H (Help) by calling extension 3322. If you’re calling from an outside phone, please dial 207.755.3322.
The Security Office is located across from the Emergency Department, just inside the 91 Campus Avenue entrance. Security officers are available 24 hours a day. If you have a safety concern, need assistance, or if you would like to be escorted to your vehicle, please call 207.777.8363.
We understand that clear communication is critical to ensuring we deliver the very best care and experience possible. If English is not your primary language, we have qualified medical interpreters available to ensure we are communicating with you and your companion(s) effectively. We provide translation services through qualified translators to assure vital documents and critical health information is available in the language that you prefer to communicate in. Please ask your admission representative, nurse, or other hospital staff for assistance.
Interpreter Services are available in more than 240 languages including American Sign Language via: Live in-person interpreter, Video Remote Interpreting and Over the Phone Interpreter Services.
For your convenience, a public video phone is available in the patient registration area next to the Emergency Department. Please feel free to ask your nurse or other hospital staff to assist you. You may also contact Interpreter Services directly at 207.777.4191.
The following auxiliary aids are available:
Sign language and oral interpreters (live in-person)
Video Remote Interpreting
TTYs, Public Video Phone and Mobile VRS
Computer-Assisted Real Time Transcription (CART) services
Written materials/Large Print available
PockeTalker (Personal amplifier-amplifies sound)
We want patients to have access to the support and services they need before, during and after their stay with us. That is why we have an entire team to assist our patients with care coordination and discharge planning, including RN quality coordinators, RN case managers and social workers. Our team will work with you, your family and your provider to assess your circumstances and arrange for any combination of the following services and support.
We know that most patients arrive at the hospital with one simple goal: leaving better off than they arrived. Once your provider and care team complete planning and approve your discharge paperwork, you will be asked to complete your discharge forms. It is important to know the discharge process takes time as there are numerous people and departments who have to ensure key steps are completed before you can leave the hospital.
If you’ve received new prescriptions during you stay, save time by having them filled by our in-house pharmacy prior to leaving the hospital. The St. Mary’s Health System’s Retail Pharmacy is located at the back of the atrium lobby. It’s open Monday through Friday, 9 a.m. to 5:30 p.m.