Emergency & After-Hours Care
When it comes to your health, we know you can’t always predict when you might experience unusual symptoms or an emergency. Our St. Mary’s team is here to help when you need us most.
If You’re Symptoms are Life Threatening
Don’t wait. Call 911 immediately or go directly to the nearest hospital emergency room. Your health is too important to second guess whether a symptom qualifies as an emergency.
Follow-up After an Emergency Room Visit or Hospitalization
If you’ve recently visited the emergency room or been hospitalized for symptoms related to the condition we are treating, be sure to schedule an appointment with us so we can capture this information in our records and follow-up on any additional testing or treatment. Please be sure to mention that you’ve recently been hospitalized or to the emergency room when scheduling your appointment, so we work you in more quickly.
When you Have an Urgent Need That is not an Emergency
We understand that some health issues are urgent, but they don’t qualify as an emergency. If you need assistance outside of our normal business hours, please call our practice phone number. Calls for problems or issues that cannot wait until our clinic is open are taken by our answering service and forwarded to the physician on call.
Please be aware we do not consider refills on prescription pain medication to be urgent unless the request is the result of new symptoms or a new injury. If your new symptoms or injury are serious enough to require a prescription for pain medication, we encourage you to go to the nearest emergency room for diagnosis and treatment.
Prescription Renewals
Our St. Mary’s team is here to help when you need a prescription refill. There are several options available to you, including the following:
Request a Refill During a Regular Visit
The best and most convenient way to request a prescription refill is during a regular appointment at our practice. By requesting refills during a regular visit, we can ensure any blood work that is needed is taken care of on the spot. We can also discuss how to take the medication and any common side-effects.
Call our Practice
If you forgot to mention needing a refill or it’s been a while since your last in-person visit, feel free to contact our practice to request a refill. When calling our practice, please be aware of the following:
- Most requests received before or after regular business hours will be handled between business hours on the next business day.
- Requests for pain medication received before or after regular business hours are typically not considered urgent. If you have new symptoms or a new injury that requires pain medication, please see our Emergency & After-Hours information.
- If a prescription has expired or requires routine bloodwork before it can be authorized, you may have to visit our practice in order for us to complete your request.
Visit Your Local Pharmacy
Most local and national pharmacy chains have the ability to request a refill on your behalf once you’ve run out of refills or a prescription has expired. If your pharmacy tells you that you will need a refill, you can typically ask them to submit a request to our practice.
Visit our Secure MyChart Online Portal
The easiest way to request a refill, other than during a regular office visit, is through St. Mary’s online MyChart portal. Through the portal, you can request a refill, ask a question, view your health record and more. Please note, if you are experiencing symptoms that may be life threatening, please go directly to the nearest emergency room. Do not wait on the portal as it may be several hours before we can respond to messages and requests even during business hours.
Forms
We’re here to assist you with any needs you have related to your care. We’ve provided some common forms below to make life easier on our patients and on community and referring providers.
